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Privacy Policy

Last updated October 2026

At TRADi, we respect your privacy. This policy explains how we collect, use, disclose, and secure your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What We Collect

  • All Accounts: Name, email address, phone number, physical address/suburb, postcode, and a securely encrypted password.
  • Business, Subcontractor & Supplier Accounts: Australian Business Number (ABN), Australian Company Number (ACN), trade/licence categories, business description, logos, portfolio images, and defined service radius areas.
  • Client Accounts: Project descriptions, site locations, estimated budgets, and project-specific contact details.
  • Technical Data: IP addresses, browser types, and usage data via cookies to optimize website performance and prevent fraudulent bot activity.

2. How We Use Your Information

We collect and use your personal information solely to run the platform efficiently:

  • To create and manage your profile and facilitate relevant geographical matchmaking.
  • To securely connect clients with relevant, verified trades and service providers.
  • To investigate, identify, and immediately delete fake or malicious accounts.
  • To contact you regarding system updates, billing changes, or customer support inquiries.

3. Information Disclosure & Public Visibility

  • Business Visibility: Trade profiles, ABNs, trade categories, and past work showcases are deliberately public-facing to maximize your lead potential.
  • Client Visibility: Project contact details are strictly hidden from the general public. They are only disclosed to logged-in, authenticated TRADi Business accounts.
  • Data Selling: TRADi never sells or rents your personal information to third-party marketing companies.
  • Third-Party Providers: We work with trusted infrastructure providers (e.g., website hosting, email delivery, and secure payment gateways like Stripe). These entities process data strictly under their own robust privacy frameworks to fulfill our platform services.

4. Cross-Border Data Transfers & Overseas Storage

TRADi utilizes enterprise-grade cloud hosting providers. While we prioritize hosting data within Australian data centers where possible, some operational infrastructure or third-party tools may store data on servers located outside Australia (including the United States). By registering an account with TRADi, you consent to this cross-border transfer of data under the protection of the APPs.

5. Security & Data Breaches

  • Protection Standards: We take all reasonable physical, technical, and administrative steps to secure your data against misuse, loss, interference, or unauthorized access.
  • Notifiable Data Breaches (NDB): In the highly unlikely event of a data breach that is likely to result in serious harm to you, TRADi will immediately act to contain the breach, notify you directly, and report the event to the Office of the Australian Information Commissioner (OAIC) as required by law.

6. Your Rights & Data Deletion

You maintain complete control over your personal data:

  • You can instantly edit or unpublish your listings directly from your account dashboard.
  • You have the right to request a copy of the information we hold about you or request its permanent erasure.
  • To delete your account and clear your data footprint, you can submit a request through our online support desk.

7. Contact & Complaints

If you have a question, concern, or wish to file a formal privacy complaint, please contact the TRADi support team via our website contact form. We aim to respond to all inquiries within 30 days. If you remain unsatisfied with our handling of your complaint, you can escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.